Shipping policy
Order Processing
Orders generally require 1–3 business days for processing before shipment.
Processing times may increase during weekends, holidays, product launches, promotional events, or periods of high demand.
Business days do not include Saturdays, Sundays, or public holidays.
Estimated Delivery
Estimated delivery is generally:
7–15 calendar days after processing
Delivery times are estimates and are not guaranteed. Shipping may take longer because of carrier delays, severe weather, customs processing, transportation disruptions, remote destinations, incorrect addresses, or circumstances outside our control.
Worldwide Shipping
Hound Vault ships to many international destinations.
Availability, shipping methods, and delivery estimates may vary depending on the destination. Certain countries or regions may be unavailable because of carrier restrictions.
Promotional offers such as free worldwide shipping apply only during the stated promotional period and may be subject to destination availability.
Tracking
When tracking is available, customers will receive a shipping-confirmation email containing their tracking information.
Tracking information may require several business days to update after a shipment is created.
Orders may be shipped in separate packages. When this happens, each package may have its own tracking number and delivery date.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by their country unless otherwise stated during checkout.
Hound Vault does not control these fees and cannot predict their amount.
Refusing a shipment because of customs charges does not automatically qualify the order for a full refund. Any return costs, customs fees, or carrier charges may be deducted from an approved refund.
Address Changes
Review your shipping information carefully before completing checkout.
Address-change requests should be emailed immediately to:
We cannot guarantee that an address can be changed after an order has entered processing.
Hound Vault is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address entered by the customer.
Delayed Packages
Carrier delays can occur after an order has shipped.
Customers should first review their tracking information and contact the carrier when appropriate. Our support team can also help review the shipment.
If we cannot ship within the promised timeframe, we may contact the customer regarding the delay and available options. Federal rules generally require online sellers to ship within the advertised period or obtain the customer’s agreement to a delay or provide a refund for the unshipped merchandise.
Delivered but Not Received
If tracking shows that a package was delivered but it cannot be located:
- Check around the delivery location.
- Ask household members and neighbors.
- Review any delivery photograph.
- Contact the shipping carrier.
- Allow one additional business day, as some carriers scan packages early.
Contact us if the package remains missing.
Hound Vault is not responsible for packages confirmed as delivered to the address entered during checkout, but we will make a reasonable effort to help investigate.
Lost Packages
A package is not considered lost solely because tracking has stopped updating temporarily.
We may require the carrier’s investigation period to pass before issuing a replacement or other resolution.
Contact
For shipping assistance: