Terms of service
Overview
This website is operated by Hound Vault, a brand of Q4 Enterprises LLC.
Throughout the website, the terms “we,” “us,” and “our” refer to Hound Vault and Q4 Enterprises LLC.
By accessing the website, purchasing a product, or using our services, you agree to these Terms of Service.
Do not use the website if you do not agree to these terms.
Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction to make a purchase.
By using the website, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Products and Availability
We make reasonable efforts to display product images, descriptions, measurements, colors, and features accurately.
The appearance of colors may vary depending on screen settings, lighting, manufacturing batches, and photography.
We reserve the right to:
- Modify product descriptions
- Change prices
- Limit quantities
- Discontinue products
- Refuse or cancel orders
- Correct errors
- Restrict sales by person, household, location, or jurisdiction
Products are subject to availability.
Pet-Safety Responsibilities
Customers are responsible for selecting the correct product size and supervising their animal while the product is being used.
A muzzle should not be used as a substitute for responsible handling, behavioral training, veterinary care, or professional advice.
Before use:
- Inspect the product for damage
- Confirm that all straps and fasteners are secure
- Ensure the dog can breathe comfortably
- Confirm that the product does not obstruct the eyes
- Follow the sizing and fitting guidance
- Monitor the animal for distress or discomfort
Do not leave a muzzled dog unattended.
Stop using the product immediately if the animal experiences breathing difficulty, overheating, injury, severe distress, vomiting, or other concerning symptoms.
Customers assume responsibility for determining whether the product is appropriate for their animal and intended use.
Orders and Billing
We may refuse, limit, or cancel an order at our discretion, including orders that appear fraudulent, unauthorized, abusive, incorrectly priced, or intended for resale.
If an order is changed or canceled, we may attempt to contact the customer using the information provided during checkout.
You agree to provide current, complete, and accurate billing, payment, contact, and shipping information.
Prices and Taxes
Prices may change without notice.
Applicable taxes, duties, shipping charges, and other fees may be calculated at checkout or imposed by local authorities.
Customers are responsible for customs charges and import requirements unless otherwise stated.
Promotional Offers
Promotions may:
- Be available for a limited time
- Apply only to qualifying products or destinations
- Require a discount code
- Exclude previous purchases
- Be modified or withdrawn
- Be limited to one use per customer
Promotional terms displayed with an offer form part of these Terms.
Intellectual Property
The website and its content, including branding, logos, text, product names, photographs, graphics, layouts, and designs, are owned by or licensed to Hound Vault and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or exploit our content without written authorization.
Reviews and User Content
When submitting a review, photograph, video, comment, or other content, you confirm that:
- You have the right to submit it
- It is accurate to the best of your knowledge
- It does not violate another person’s rights
- It is not unlawful, deceptive, threatening, defamatory, or obscene
You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and distribute submitted content in connection with our business and marketing.
We may remove content at our discretion.
Third-Party Services and Links
The website may include third-party tools, applications, payment systems, or links.
We do not control and are not responsible for third-party websites, policies, services, content, or practices.
Use of third-party services may be governed by separate terms and policies.
Prohibited Uses
You may not use the website:
- For unlawful or fraudulent activity
- To violate another person’s rights
- To transmit malicious code
- To interfere with website security
- To scrape or harvest information without permission
- To submit false information
- To impersonate another person
- To attempt unauthorized access
- To abuse discounts, returns, refunds, or payment disputes
Disclaimer of Warranties
Except where prohibited by law, the website and services are provided on an “as available” and “as is” basis.
We do not guarantee uninterrupted, error-free, or completely secure access to the website.
Any warranties that cannot legally be excluded remain in effect as required by law.
Limitation of Liability
To the maximum extent permitted by law, Hound Vault, Q4 Enterprises LLC, and their owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages resulting from use of the website or products.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Indemnification
You agree to indemnify and hold harmless Hound Vault, Q4 Enterprises LLC, and their service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms
- Your unlawful use of the website
- Your misuse of a product
- Your violation of another person’s rights
- Inaccurate information you provide
Governing Law
These Terms are governed by the laws applicable to Q4 Enterprises LLC, without limiting any mandatory consumer protections that apply in the customer’s jurisdiction.
Severability
If any portion of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
Changes
We may update these Terms by posting a revised version on the website.
Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.
Contact
Questions about these Terms may be sent to: